Suffolk

PURPOSE OF JOB:

Provide an exceptional customer experience to our internal and external customers.  Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

RESPONSIBILITIES:

CUSTOMER SERVICE:
Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.

  • Provide backup for the EDI portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
  • Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely
    manner.
  • Troubleshoot and investigate customer complaints.
  • Provide warranty, product recall and replacement information quickly to the satisfaction
    of the customer.
  • Review prepayment orders to ensure orders are paid promptly prior to release.
  • Partner with the sales team ensuring high levels of customer satisfaction.
  • Communicate and coordinate with colleagues to redirect inquires to ensure a prompt
    satisfactory customer experience.
  • Work with the production teams to ensure late and backorders are communicated to the
    customer promptly.
  • Assist Finance with short payments on customer orders.
  • Build sustainable relationships of trust through open and interactive communication with
    internal customers.
  • Provide NAFTA Certificates, Certificate of Insurance and Certificates of Origin.
  • Oversee daily the Customer Ship to Validation process and daily invoicing of shipped orders.
  • Filing as required.
  • Participate in 1-1 meetings with Customer Service Supervisor
  • Prepare annual goals and objectives.
  • Participate in team meetings as required or requested.
  • Participate in job-related continuing education courses.
  • Contribute to the team spirit of cooperativeness.

QUALIFICATIONS:

  • Post-secondary education in Business Administration or equivalent.
  • 1- 3 years of relevant experience
  • Proficient at Microsoft Office/Software
  • Excellent phone etiquette
  • Excellent verbal, written and interpersonal skills
  • Customer Service training programs would be an asset

Company Information

Tidewater Staffing Offers:

  • Weekly Pay
  • Full-Time Employment
  • Insurance Benefits
  • Referral Bonus Program
  • Temp-to-Hire Job Opportunities
  • Free Training Programs
  • Direct Deposit | Money Network Cards
Tidewater Staffing is an Equal Opportunity Employer*

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