Newport News

The primary objective of the Background Screening Specialist is to provide prompt, accurate, and timely service to our clients using Backgroundchecks.com.

Essential Duties and Responsibilities:

  • Maintain confidentially at all times
  • Ability to navigate computer applications while speaking with clients and applicants
  • Answer inbound and outbound phone calls and voice messages
  • Represent the company, its employees, and the work environment with a positive attitude and demeanor
  • Communicate clearly and professionally with internal employees and external candidates about personal data detailed processes, ensuring a smooth process and excellent experience for all
  • Consistently report out status of employees throughout various stages of the process to stakeholders, internally and externally
  • Conduct a detailed audit of files and documents for missing or incomplete information. If the file is found to be incomplete, make appropriate notations in the database
  • Assist in the recruiting and training process to help expand the operations department
  • Communicate and contact clients on the phone, by email, and in-person
  • Become intimately familiar with our Background Check vendors to discover areas of opportunity related to processes, systems, and integration
  • Participate in cross-training to enhance product and service knowledge across business units to effectively and efficiently support all clients and to ensure the development of career path
  • Be responsible for understanding and learning client-specific protocols for multiple individual clients

 

Required Qualifications:

  • High school diploma, GED or equivalent
  • Ability to repetitively follow a multi-stepped process with the highest attention to detail
  • Ability to manage difficult situations with clients, providing clients with information, data, and company procedures.
  • Possess strong oral and written communication skills, highly organized with the ability to multi-task, meet deadlines, and work independently or collaboratively.
  • Ability to think in a logical, and organized manner while multi-tasking
  • Strong deductive reasoning and problem-solving ability
  • Ability to work with minimal supervision after training
  • Strong Customer Service skills

Company Information

Tidewater Staffing Offers:

  • Weekly Pay
  • Full-Time Employment
  • Insurance Benefits
  • Referral Bonus Program
  • Temp-to-Hire Job Opportunities
  • Free Training Programs
  • Direct Deposit | Money Network Cards
Tidewater Staffing is an Equal Opportunity Employer*

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